Privacy Policy
AiQ Labs Privacy Policy
Last Updated: March 2nd 2025
1. Introduction
3293624 NS Limited OA / AiQ Labs (“AiQ Labs,” “we,” “us,” or “our”) is committed to protecting the privacy of our users (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website meetaiq.com (the “Website”), use our Software-as-a-Service (SaaS) products, utilize our automated social media posting systems, or otherwise interact with our services (collectively, the “Services”).
This policy is designed to be inclusive and accessible to all users, regardless of their background, technical expertise, or abilities. We strive to use clear and understandable language.
2. Information We Collect
We may collect various types of information, including:
2.1 Personal Information: This is information that can be used to identify you directly or indirectly. We may collect:
Contact Information: Name, email address, postal address, phone number.
Account Information: Username, password, billing information (processed securely through a third-party payment processor – see Section 5).
Social Media Account Information: If you connect your social media accounts to our Services (e.g., for automated posting), we may collect your social media usernames, access tokens, and other relevant profile information. We will only access and use this information as authorized by you and the respective social media platform’s terms of service and privacy policies.
Communications: Content of your emails, support requests, and other communications with us.
User Generated Content: If you choose to contribute reviews, or testimonials.
2.2 Usage Data: This is information about how you use our Services. We may collect:
Log Data: Your IP address, browser type, operating system, referring/exit pages, date/time stamps, clickstream data.
Device Information: Device type, device ID, operating system version, mobile network information.
Service Usage: Features used, content viewed, frequency of use, performance data, error logs.
Analytics Data: We use analytics tools (like Google Analytics) to understand how users interact with our Services. This data is typically aggregated and anonymized.
2.3 Cookies and Similar Technologies:
We use cookies, web beacons, and similar technologies to collect information about your browsing activities and preferences. Cookies are small text files stored on your device.
We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period or until you delete them).
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Services.
We use cookies for:
Essential Functionality: Enabling core features of the Website and Services.
Authentication: Remembering your login status.
Preferences: Remembering your settings and preferences.
Analytics: Understanding how our Services are used.
Marketing: Delivering relevant advertisements (see Section 7).
2.4 Information from Third Parties:
We may receive information about you from third-party sources, such as social media platforms (as described above), marketing partners, and publicly available sources. We will only collect information from these sources in accordance with their privacy policies and applicable laws.
3. How We Use Your Information
We use your information for the following purposes:
3.1 Providing and Improving Services:
To operate, maintain, and improve our Website and Services.
To personalize your experience and provide tailored content.
To develop new features and functionalities.
To troubleshoot issues and provide customer support.
To process your transactions and manage your account.
To fulfill your requests and provide the services you have requested.
3.2 Communication:
To send you important updates, service announcements, and administrative messages.
To respond to your inquiries and requests.
To send you marketing communications (where permitted by law and with your consent – see Section 7).
To send updates on your social media postings or any errors in the system.
3.3 Automated Social Media Posting:
To post content to your connected social media accounts as directed by you through our Services.
To schedule posts and manage your social media presence.
To provide analytics and reporting on your social media performance.
To ensure that you are not locked out of your accounts, or that your account is compromised.
3.4 Legal Compliance:
To comply with applicable laws, regulations, and legal processes.
To enforce our Terms of Service and other agreements.
To protect our rights, property, and safety, and the rights, property, and safety of our users and others.
To investigate and prevent fraud, security breaches, and other prohibited or illegal activities.
3.5 Research and Development:
To conduct research and analysis to improve our Services and develop new products. This may involve anonymizing or aggregating data.
4. How We Share Your Information
We may share your information with the following categories of recipients:
4.1 Service Providers:
We share information with third-party service providers who assist us in providing our Services. These providers may include:
Hosting providers
Payment processors (see Section 5)
Email service providers
Analytics providers
Customer support platforms
Social media management tools (if applicable and integrated)
We have contracts with these service providers that require them to protect your information and only use it for the purposes we specify.
4.2 Social Media Platforms:
When you connect your social media accounts to our Services, we share information with the relevant social media platforms as necessary to provide the automated posting functionality. This sharing is governed by the privacy policies of those platforms.
4.3 Business Partners:
We may share information with business partners who offer products or services that may be of interest to you, but only with your consent where required by law.
4.4 Legal Authorities:
We may disclose your information to legal authorities if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
4.5 Business Transfers:
In the event of a merger, acquisition, reorganization, sale of assets, or other similar transaction, your information may be transferred as part of the transaction. We will notify you of any such transfer and any choices you may have regarding your information.
4.6 With Your Consent:
We will share your Personal Data with third parties when we have your consent to do so.
5. Third-Party Payment Processors
We use third-party payment processors (e.g., Stripe, PayPal) to process payments for our Services. We do not store your full credit card details on our servers. The payment processor’s privacy policy governs the collection and use of your payment information. We encourage you to review their privacy policies.
6. Data Security
We take reasonable measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
Encryption: We use industry-standard encryption to protect data transmitted to and from our Website and Services.
Access Controls: We limit access to your information to authorized personnel who need it to perform their job duties.
Regular Security Audits: We conduct regular security audits and assessments to identify and address vulnerabilities.
Data Minimization: We strive to collect and retain only the information that is necessary for the purposes described in this Privacy Policy.
However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
7. Your Rights and Choices
You have certain rights and choices regarding your information:
7.1 Access and Correction: You have the right to access and correct your personal information. You can typically do this through your account settings or by contacting us directly.
7.2 Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.
7.3 Deletion: You have the right to request that we delete your personal information, subject to certain exceptions (e.g., we may need to retain certain information for legal compliance).
7.4 Objection and Restriction: You have the right to object to the processing of your personal information in certain circumstances, and to request that we restrict the processing of your information.
7.5 Marketing Communications: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in the emails or by contacting us directly. Even if you opt out of marketing communications, we may still send you non-promotional messages related to your account or our Services.
7.6 Cookies: You can control cookies through your browser settings, as described in Section 2.3.
7.7 Do Not Track: Our Website does not currently respond to “Do Not Track” signals from web browsers.
To exercise these rights, please contact us at team@meetaiq.com. We will respond to your request within a reasonable timeframe, and in accordance with applicable law.
8. Children’s Privacy
Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under this age. If we become aware that we have collected personal information from a child under this age, we will take steps to delete the information as soon as possible.
9. International Data Transfers
If you are located outside of Canada, your information may be transferred to and processed in Canada, where our servers are located. Canada may have data protection laws that are different from those in your country. We will take appropriate measures to ensure that your information is protected in accordance with this Privacy Policy and applicable law, such as using standard contractual clauses approved by the European Commission or other appropriate safeguards.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on this page and update the “Last Updated” date. We encourage you to review this Privacy Policy periodically. If we make material changes, we will provide you with more prominent notice (e.g., by email or through a notification on our Website).
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
3293624 NS Limited OA / AiQ Labs
Email: team@meetaiq.com